Terms of Service

Introduction and Acceptance of Terms

Welcome to memoji.io, an AI-powered content generation platform that provides tools for creating digital content. By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our service.

Use of the Service

memoji.io provides users with an AI-powered platform to generate, create, edit, and download digital content using advanced AI technologies. Our services include tools for content creation and generation.

You agree to use the service in accordance with all applicable local, state, national, and international laws and regulations.

Permitted Uses

• Generate content for personal, educational, or commercial use
• Create content for social media, websites, marketing, or other platforms
• Use generated content in accordance with our content ownership policies
• Edit and enhance content using our AI tools

Service Limitations

• Content generation is subject to processing time and server availability
• Quality and accuracy of generated content may vary
• Some advanced features may require paid credit packages
• Usage may be subject to rate limits and fair use policies

User Accounts and Registration

1. Account Creation: To access content generation features, you need to create an account. You must provide accurate and complete information during the registration process.

2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, including content generations and downloads.

3. User Responsibilities: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Age Requirements: You must be at least 13 years old to use our services. Users under 18 require parental consent.

Generated Content and Intellectual Property Rights

Your Generated Content

• Ownership: You retain ownership of all multimedia content (videos, images, audio) generated using our platform.
• License to Use: You grant us a non-exclusive license to temporarily process and store your generated content for service delivery.
• Content Responsibility: You are responsible for the prompts, inputs, uploaded images, voice samples, and resulting generated content.
• Voice Cloning Ethics: For voice cloning features, you must have appropriate consent from voice owners and comply with applicable laws.

Platform Technology

All underlying technology, including AI models, algorithms, and platform infrastructure, is protected under copyright law. The copyright owner of memoji.io technology is memoji.io.

• You acknowledge that you do not own the underlying AI technology or intellectual property that powers our content generation services.
• The core generation algorithms, AI models, and platform infrastructure remain the property of memoji.io and our technology partners.

Third-Party AI Services

• Our platform integrates with multiple third-party AI services including Google DeepMind (Veo3), Kling, Runway, APICore (Kylin), Seedance (Wavespeed), FAL, and OpenRouter
• AI models may be trained on publicly available data; generated content represents original AI creation
• We do not guarantee that generated content is entirely free from resemblance to existing works
• Each AI provider has its own capabilities, limitations, and processing characteristics

Prohibited Activities

You agree not to engage in any of the following prohibited activities while using memoji.io:

• Content Violations: Creating content that is illegal, harmful, threatening, abusive, defamatory, or violates others' rights
• Voice Misuse: Using voice cloning to impersonate others without consent or for fraudulent purposes
• Platform Abuse: Attempting to reverse engineer, copy, or redistribute our AI models or proprietary technology
• System Interference: Interfering with or disrupting the security, performance, or functionality of our service
• Unauthorized Access: Attempting to bypass security features, rate limits, or access restrictions
• Commercial Misuse: Reselling or redistributing our service without authorization
• Spam or Automation: Using automated tools to generate excessive requests or spam our systems
• Deepfake Abuse: Creating misleading or harmful synthetic media content

Content Guidelines

When generating content, you agree to:

• Create content that is appropriate and not harmful to others
• Respect intellectual property rights in your prompts, inputs, and uploaded materials
• Not generate content intended to mislead, deceive, or impersonate others without consent
• Use voice cloning features ethically and with appropriate permissions
• Comply with platform policies of services where you plan to share generated content
• Not create content that violates applicable laws or regulations
• Clearly label AI-generated content when sharing publicly, especially synthetic voice content

Privacy and Data Collection

memoji.io collects and processes the following types of data:

• Account Information: Information you provide when creating an account
• Generation Data: Prompts, settings, uploaded images, voice samples, and metadata related to your multimedia content generation requests
• Usage Analytics: Data related to your activity and interactions with our service across all AI tools
• Device Information: Information about the device and browser you use to access our service
• Payment Information: Data necessary to process payments and credit purchases
• Fashion Analysis Data: Images uploaded for AI fashion analysis (processed securely and not permanently stored)

For comprehensive details on data collection and privacy practices, please refer to our Privacy Policy.

Pricing and Payments

Credit System

• Our platform operates on a credit-based system
• Different AI tools and providers consume different amounts of credits per generation
• Video generation typically requires more credits than image or audio generation
• Credits are purchased in packages and do not expire
• Premium AI providers may require additional credits for enhanced quality

Payment Terms

• All credit purchases are processed immediately upon payment
• Prices are subject to change with 30 days notice to users
• Payment methods accepted include major credit cards and digital payment platforms
• You agree to pay all charges associated with your selected credit packages

Refunds

• Credit purchases are generally non-refundable
• Refunds may be provided at our discretion for technical issues or service disruptions
• Unused credits may be forfeited upon account termination

Service Availability and Performance

• Our service is provided on an "as available" basis
• We strive for high uptime but do not guarantee uninterrupted service
• Content generation times may vary based on complexity, AI model used, and server load
• We reserve the right to implement usage limits to ensure fair access for all users

Termination

We reserve the right to terminate or suspend your access to the service at our sole discretion, with or without notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users, our service, or third parties
• Involves prohibited or illegal activities
• Constitutes abuse of our platform or resources

You may terminate your account at any time by contacting our support team.

Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. We make no warranties or representations about:

• The accuracy, quality, or suitability of generated content
• The reliability or availability of our service or third-party AI services
• The fitness of our service for any particular purpose

We disclaim all warranties to the fullest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, memoji.io shall not be liable for any:

• Direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages arising from the use of or inability to use our service
• Issues related to generated content or its use

Our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless memoji.io, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of our service
• Your violation of these Terms
• Your generated content or its use
• Your infringement of any third-party rights

AI and Technology Disclaimer

• Our AI technology is continuously improving but may occasionally produce unexpected results
• Generated content quality depends on various factors including prompt quality, AI model capabilities, system load, and chosen provider
• We do not guarantee that generated content will meet your specific requirements or expectations
• AI-generated content should be reviewed before use in professional or commercial contexts
• Voice cloning and synthetic audio should be used responsibly and with appropriate disclosure
• Third-party AI services (Veo3, Kling, Runway, etc.) are subject to their respective terms and limitations
• Processing times vary significantly between different types of content and AI providers
• AI fashion analysis provides suggestions based on algorithmic interpretation and may not reflect personal style preferences

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes arising from these Terms or our service will be resolved through:

1. Informal Resolution: Initial attempt to resolve disputes through direct communication
2. Mediation: If informal resolution fails, disputes may be resolved through mediation
3. Legal Proceedings: As a last resort, disputes may be resolved through appropriate legal channels

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-platform notifications

Changes will be effective 30 days after notification, unless immediate implementation is required for legal or security reasons. Your continued use of the service after changes take effect constitutes acceptance of the new terms.

Contact Information

If you have any questions about these Terms or our service, please contact us at:

Email: [email protected] Website: https://memoji.io

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By using memoji.io, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing our AI content generation platform!

Last updated: September 2025